What if I am a Quebec resident?

If you are a resident of Quebec, you can still conduct transactions at our  branches. However, if you are in Quebec at the time of the transaction, we regret that we cannot complete a transaction with you as we are not registered in Quebec.

Do I need to provide identification when I transact with KAPU?

If you are exchanging banknotes equal to or exceeding $2,000 CAD, a government-issued photo identification is required.

Does KAPU cash traveler's checks (Canadian or foreign)?

KAPU does not cash traveler's checks of any currency.

Does KAPU accept foreign drafts for exchange?

Due to strict compliance regimes around the world, KAPU cannot accept any foreign drafts. 

Does KAPU accept 3rd party CAD cheques?

KAPU does not accept 3rd party CAD cheques.

Are there service fees on top of KAPU's rates?

KAPU does not charge extra service fees on top of the posted exchange rates.

Does KAPU deal with cryptocurrency transactions?

Sorry, KAPU does not deal with any form of cryptocurrency transactions at present.

Does KAPU offer phone or online consultation services?

Yes, KAPU offers phone and online consultation services. Our professional team is always ready to assist you.

Does KAPU offer discounts for large volume transactions?

For large volume transactions, KAPU might offer preferential exchange rates. Please contact us directly, and we will provide you with detailed information.

Can I make an appointment for KAPU's services?

Yes, you can book our services via our website or by phone.

Is it safe to transact with KAPU?

Yes, KAPU adheres to strict compliance policies and procedures to protect the funds and information of our clients. Your safety is our top priority.

Does KAPU mail currencies?

KAPU does not offer a currency mailing service. All transactions must be completed at our branches.

Can I remit money overseas through KAPU?

Yes, KAPU provides wire transfer services to remit money to most countries and regions worldwide. Please contact us for more details.

What currencies can I exchange at KAPU?

KAPU offers exchange services for a variety of major and minor currencies. For specific information, please check our website or contact us directly.