What if I am a resident of Quebec?
If you are a resident of Quebec, you may still conduct transactions at our branches outside Quebec. However, if you are physically in Quebec at the time of the transaction, unfortunately we cannot serve you, as we are not registered in Quebec.

Do I need to provide identification when transacting with KAPU?
If you are exchanging cash equal to or exceeding CAD 2,000, you will need to provide government-issued photo identification.

Does KAPU cash travelers’ cheques?
KAPU does not cash travelers’ cheques in any currency.

Does KAPU accept foreign currency drafts?
Due to strict global compliance requirements, KAPU does not accept any foreign currency drafts.

Does KAPU accept third-party Canadian dollar cheques?
KAPU does not accept third-party CAD cheques.

Is there a service fee added to KAPU’s posted exchange rates?
KAPU does not add any extra service fees to our posted exchange rates.

Does KAPU handle cryptocurrency transactions?
Sorry, KAPU does not currently handle any form of cryptocurrency transactions.

Does KAPU offer phone or online consultation services?
Yes, KAPU offers both phone and online consultation services. Our professional team is always ready to assist you.

Does KAPU offer preferential rates for large transactions?
For large transactions, KAPU may offer preferential exchange rates. Please contact us directly for more details.

Can I book an appointment with KAPU?
Yes, you can book our services through our website or by phone.

Is it safe to transact with KAPU?
Yes. KAPU adheres to strict compliance policies and procedures to protect our clients’ funds and information. Your security is our top priority.

Can KAPU ship currency?
KAPU does not offer currency mailing services. All transactions must be completed at our locations.

Can I send money overseas through KAPU?
Yes. KAPU offers wire transfer services to send funds to most countries worldwide. Please contact us for more details.

What currencies can I exchange at KAPU?
KAPU offers exchange services for a wide range of major and minor currencies. For specific details, please visit our website or contact us directly.

What are KAPU’s business hours?
Our regular business hours are Monday to Friday from 10:30 AM to 6:00 PM, and Saturday and Sunday from 12:00 PM to 6:00 PM. Holiday hours may vary, so please contact us in advance to confirm.

Do I need to book in advance?
While walk-ins are welcome, we recommend booking in advance by phone or online to ensure the best service and to reduce wait times, especially for large transactions or special requirements.

Can I pay with a credit card when exchanging currency?
Currently, KAPU primarily accepts cash, Email Money Transfers (EMT), and bank transfers. Credit card payments are generally not available for currency exchange—please contact us to confirm payment options.

Are there fees for exchanging currency?
Our rates are transparently inclusive of costs, and typically there are no hidden service fees. Some small-value transfers or special services may incur a modest fee; please ask our counter staff or customer service for details.

Are KAPU’s exchange rates updated in real time?
Yes. Our exchange rates are updated in real time based on market conditions to ensure fair, transparent, and competitive pricing. You can contact us or visit our website for the latest rates.

Can I remit money to China through KAPU?
Yes. KAPU supports transfers to China via UnionPay, WeChat Pay, and Alipay services to securely send funds. Please contact us to learn about specific requirements and procedures.

Does KAPU accept business account transfers?
Yes. We support both corporate and individual clients with local Electronic Funds Transfers (EFT) and international remittances (T/T). Please contact us to learn about account setup and transfer procedures for business clients.

What languages does KAPU offer service in?
Our team at the branch can assist you in both English and Chinese to ensure smooth, clear communication.

How long does a transaction take to complete?
Most cash exchanges can be completed within minutes. Electronic transfers and international wire transfers may require 1–2 business days, depending on bank processing times and destination countries.

How does KAPU protect customer information?
We strictly comply with Canada’s anti-money laundering regulations (PCMLTFA) and FINTRAC requirements, using industry-standard encryption and data protection measures to safeguard client information and funds.

Does KAPU have multiple locations?
Our main office is currently located in Richmond. You are welcome to visit us in person or contact us by phone or online to learn about our services and any future expansion plans.

Can I lock in an exchange rate in advance?
For large transactions or specific needs, rate locking may be available by arrangement. Please contact us to discuss your requirements and we’ll provide personalized service.

Can I exchange multiple currencies in one visit?
Yes. KAPU supports multi-currency exchange services. Please let us know the currencies and amounts in advance so we can prepare the most suitable solution for you.

Does KAPU offer special services for new immigrants and students?
Yes. We understand the unique needs of new immigrants and international students and offer flexible, competitive exchange and remittance solutions with professional advisory support.

How can I contact KAPU?
You can reach us through our website contact form, by phone, or by visiting our branch in person. We’re always happy to assist you.