1. Scope of Services
2. User Eligibility
3. Fees, Exchange Rates and Limits
4. Client Information and Privacy
5. Compliance Requirements
6. Limitation of Liability and Disclaimer
7. Acceptance, Modification and Entire Agreement
8. Third-Party Content
9. Feedback and Complaints
10. Accounts and Registration
11. Identity Verification and KYC
12. Transaction Execution Rules
13. Refund and Cancellation Policy
14. Fund Freezing and Refusal of Service
15. Fees and Tax Responsibilities
16. Intellectual Property and Brand Use
17. Force Majeure
18. Indemnity
19. Client Responsibilities
20. Dispute Resolution and Governing Law
1. Scope of Services
We provide a full range of currency exchange and related services, including cash exchange, Email Money Transfers, bill payment, Electronic Funds Transfers and international remittances. We are committed to offering efficient, secure, and convenient services.
2. User Eligibility
This service is available only to individuals who are at least 18 years old or the age of majority in their province of residence. To comply with applicable regulations, you will be required to provide valid government-issued identification and proof of address.
3. Fees, Exchange Rates and Limits
3.1 Fees and Exchange Rates
Our fees and exchange rates may fluctuate with market conditions. We aim to provide transparent and competitive pricing. Details are published on our website or order page. All settlements are calculated in the relevant currency; for CNY transactions, amounts less than 1 yuan are truncated without rounding.
3.2 Transaction Limits
Certain transactions may be subject to volume or amount limits, assessed based on regulatory and risk requirements.
4. Client Information and Privacy
4.1 Client Information and Privacy
We collect, store, and process your personal information in accordance with our Privacy Policy, which forms part of these Terms. Your information is protected and used solely for legitimate business and compliance purposes.
5. Compliance Requirements
We comply with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and FINTRAC requirements. You may be required to provide additional documents such as identity verification or source of funds. We reserve the right to refuse or suspend transactions that do not meet compliance standards.
6. Limitation of Liability and Disclaimer
6.1 Limitation of Liability
Except as required by law, we shall not be liable for any direct or indirect losses arising from your use of this service. Foreign exchange transactions involve inherent risks due to market fluctuations, which you assume at your own risk.
6.2 Disclaimer of Information
All information provided on this website is for reference only. We strive for accuracy but do not guarantee that the information is error-free, complete, or suitable for all purposes. You bear the risk of relying on such information.
7. Acceptance, Modification and Entire Agreement
7.1 Acceptance of Terms
By using this service, you agree to these Terms and any updated versions.
7.2 Modification and Termination
We reserve the right to amend or terminate these Terms at any time for business or compliance reasons. For material changes, notice will be provided via our website or other appropriate means. Continued use constitutes acceptance of changes.
7.3 Entire Agreement
These Terms constitute the entire agreement between you and us regarding this service, superseding all prior oral or written agreements.
8. Third-Party Content
This website may contain links to third-party websites for your convenience. We are not responsible for the content, security, or privacy policies of such third parties. Access is at your own risk.
9. Feedback and Complaints
We value customer feedback. If you have any suggestions or complaints regarding our services or website, you may contact us through the feedback form on our website or our official contact channels. We will make every effort to respond in a timely manner.
10. Accounts and Registration
10.1 Account Opening
You may register an account on our website to place orders, review history, and enjoy smoother service in-branch. Accurate and complete personal information must be provided during registration.
10.2 Information Updates
You are responsible for ensuring that your account details (including address and ID) are always current. Outdated information may affect service accuracy and compliance.
10.3 Account Security
You are responsible for safeguarding your credentials (username and password). Any activity conducted through your account will be deemed as authorized by you.
10.4 Account Restriction and Termination
We may suspend or terminate accounts found to contain false information, exhibit abnormal activity, or violate these Terms. Unless otherwise permitted, each customer may only hold one valid account.
11. Identity Verification and KYC
11.1 Verification Requirement
Before using our services, you must complete the Know Your Customer (KYC) process, providing valid government-issued identification and required documents.
11.2 Compliance Review
We conduct KYC reviews as required by Canadian law to ensure lawful and secure transactions.
11.3 Confidentiality
Your identification information is protected under our Privacy Policy and used solely for compliance purposes.
12. Transaction Execution Rules
12.1 Exchange Rate Locking
The exchange rate applicable to a transaction is the real-time rate at the time of order confirmation. If payment is not made within the required time, rates may be adjusted or the order cancelled.
12.2 Payment Deadline
Customers must complete payment within the specified time after placing an order. Failure to pay will result in cancellation of the order.
12.3 Order Confirmation
An order is deemed valid only after confirmation via your authorized communication channel (phone, email, or SMS). Please keep all confirmation records.
12.4 Completion of Transactions
Transactions are executed only after identity verification and receipt of funds. For suspicious or abnormal activity, measures outlined in Section 14 apply.
13. Refund and Cancellation Policy
13.1 Irrevocability
Once confirmed and executed, transactions cannot be cancelled or refunded, except as required by law or compliance.
13.2 Cancellation Requests
Customers may request cancellation of unexecuted orders via authorized communication channels. Approval is at our discretion based on order status.
13.3 Refund Processing
Refunds due to failed transactions or compliance reasons will be returned to the original payment account. Timelines depend on banking or third-party processing cycles.
13.4 Fees and Deductions
Applicable fees, exchange losses, or costs incurred from cancellation or refund may be deducted from the refund amount.
14. Fund Freezing and Refusal of Service
14.1 Freezing of Funds
We reserve the right to freeze funds without notice if suspicious activity such as money laundering, terrorist financing, or fraud is detected.
14.2 Right to Refuse Service
We may refuse service to customers who provide false information, fail to cooperate with compliance, or pose transaction risks.
14.3 Regulatory Cooperation
We may share information with regulatory authorities when legally required.
14.4 Handling of Frozen Funds
We will cooperate within reasonable limits in resolving frozen or withheld funds but assume no liability for related losses or delays.
15. Fees and Tax Responsibilities
15.1 Fee Disclosure
All fees will be disclosed prior to transaction confirmation. Confirmation constitutes agreement to such fees.
15.2 Additional Costs
Bank fees, third-party charges, or intermediary costs are the customer’s responsibility, unless otherwise stated.
15.3 Tax Obligations
Customers are solely responsible for complying with tax reporting and payment obligations in their jurisdiction.
15.4 Exchange Rate Risk
Customers bear the risk of losses caused by currency fluctuations.
16. Intellectual Property and Brand Use
16.1 Ownership
All content, including text, images, designs, software, and trademarks, is owned by KAPU Currency Exchange Inc. and protected by intellectual property laws.
16.2 Restricted Use
No reproduction, modification, or redistribution is permitted without prior written consent.
16.3 Trademarks
“KAPU” and associated marks are registered or in-use trademarks of KAPU Currency Exchange Inc. Unauthorized use may constitute infringement.
16.4 Third-Party Marks
Any third-party marks referenced are the property of their respective owners.
17. Force Majeure
We are not liable for delays or failure to perform caused by circumstances beyond our reasonable control, including but not limited to natural disasters, war, government actions, labor disputes, network outages, or banking failures. Obligations will resume once conditions permit.
18. Indemnity
18.1 Customer Liability
You agree to indemnify and hold us harmless from losses, claims, penalties, or expenses (including legal fees) resulting from your breach of these Terms, false information, or unlawful use of services.
18.2 Third-Party Claims
If your actions result in third-party claims, you are responsible for defense and associated costs.
18.3 Company Disclaimer
We are not liable for losses caused by your negligence or misconduct.
18.4 Set-Off Rights
We may deduct owed amounts from your transaction funds or account balance.
18.5 Erroneous Transfers
If funds are mistakenly transferred to you, you must return them unconditionally upon notification. Refusal may result in legal action, and you will be liable for legal fees, interest, and related losses.
18.6 Post-Transaction Losses
Once a transaction is completed and funds are received, our responsibility ends. Losses arising from fraud or third-party scams thereafter are not our liability.
19. Client Responsibilities
Customers must:
- Provide true, accurate, and complete information.
- Ensure funds are from legal sources and not linked to unlawful activity.
- Cooperate with compliance requests, including proof of funds.
- Verify all transaction details (amount, account, exchange rate) before confirmation.
- Protect login credentials and transaction records.
20. Dispute Resolution and Governing Law
20.1 Negotiation
Disputes should first be resolved through good-faith negotiation.
20.2 Mediation/Arbitration
If unresolved, disputes shall be submitted to mediation or arbitration in British Columbia, Canada, in English.
20.3 Court Jurisdiction
If arbitration fails, disputes sfall under the exclusive jurisdiction of courts in British Columbia, Canada.
20.4 Governing Law
These Terms are governed by the laws of Canada and the Province of British Columbia.
20.5 Costs
Unless otherwise ordered, the losing party shall bear legal, arbitration, and investigation costs.
