Privacy Protection Statement

Our services are intended only for individuals who are 18 years of age or older.
We operate under the compliance framework of FINTRAC, PCMLTFA, and Anti-Money Laundering / Know Your Customer (AML/KYC) regulations.
Customers are required to cooperate with identity verification and compliance checks.

We may collect personal information in the following contexts: when you use our services, visit our website, communicate with us, or submit forms.

Types of information we collect include:

Identity Information: Name, date of birth, identification number, address, contact details.
Verification Documents: Government-issued ID, proof of address, source of funds documentation.
Transaction Information: Amount, currency, recipients, transaction history.
Financial Information: Payment method, bank account, billing records.
Technical Information: IP address, device type, cookies, access logs.
Customer Communications: Emails, phone calls, forms, feedback submissions.

Your personal information may be used for:

Processing transactions and delivering services.
Identity verification, risk monitoring, and compliance reporting.
Maintaining transaction records as required by law.
Customer support and service improvement.
Market research and product optimization.
Sending marketing, promotional, or service updates with your consent.
Detecting and preventing fraud or misuse of services.

We do not sell or rent your personal information. We may disclose it only in the following circumstances:

Business Partners: To trusted third parties such as payment processorss, banks, or IT service providers, under confidentiality agreements.
Regulatory Compliance: To FINTRAC, law enforcement, courts, or financial institutions, when required by law.
Risk Protection: To protect the legal rights, safety, and property of customers, the public, or the Company.
Corporate Transactions: In the event of a merger, acquisition, or restructuring, your information may be transferred as part of the business assets, subject to continued privacy obligations.

We use cookies, log files, and similar technologies to collect website usage data (such as pages visited, click behavior, session duration) to improve website performance and user experience.
Such data is generally collected in aggregated or anonymized form and does not directly identify you.
You may control or disable cookies through your browser settings, though certain site features may be limited.
We may also use third-party analytics tools (e.g., Google Analytics). These providers may process data according to their own privacy policies.

We implement multiple layers of security to protect your data:

Technical Measures: Encryption, firewalls, intrusion detection systems.
Administrative Measures: Employee training, restricted access, regular audits.
Physical Measures: Secure storage, restricted access to facilities.
Please note that while we strive to protect your data, no internet transmission or storage method can be guaranteed 100% secure.

In compliance with PCMLTFA, identity and transaction records are retained for at least five (5) years.
Once data is no longer required, it will be securely deleted or anonymized.
Retention periods may be extended if required for compliance, investigation, or legal disputes.

You have the right to:

Access the personal information we hold about you.
Correct inaccurate or outdated information.
Request Deletion of your personal information where legally permissible.
Restrict Processing of your data in certain circumstances.
Data Portability: Obtain a copy of your personal data in a portable format, within reasonable limits.
File a Complaint with privacy regulators if you believe your rights have been infringed.

By providing personal information, you consent to its use in accordance with this Privacy Policy.
You may withdraw your consent at any time, subject to legal and regulatory requirements.
Withdrawal of consent may limit our ability to provide certain services.
Certain data must be retained by law and cannot be deleted.

Our services are not directed to individuals under the age of 18.
We do not knowingly collect personal information from minors. If such data is discovered, it will be deleted immediately.

Your personal information may be stored or processed outside Canada, for example, by overseas financial institutions (including recipient or intermediary banks), third-party payment service providers, or cloud service providers involved in transaction processing.
We will take reasonable measures to ensure that such cross-border transfers comply with Canadian privacy standards and applicable data protection laws in relevant jurisdictions.

Customers may submit complaints regarding privacy matters via email or phone.
We will review and respond in accordance with our internal procedures.
If you are dissatisfied with our response, you may escalate the matter to the Office of the Privacy Commissioner of Canada (OPC).

This Privacy Policy may be updated to reflect changes in law, business, or technology.
Material updates will be posted on our website or communicated through appropriate channels.
Continued use of our services after such updates constitutes acceptance of the revised policy.

If you have questions or requests related to your personal information, please contact us:

Email:[email protected]
Phone:+1 (604) 603-6667
Address: 4231 Hazelbridge Wy #250, Richmond, BC V6X 3L7